Integrations

Channels

Voice and calling

• Numbers and SIP trunks for inbound IVR and outbound dialers.
• Web-call widget with echo cancellation and device checks.
• Call recording, DTMF collection, and voicemail detection options.

WhatsApp and SMS

• WhatsApp Business sender registration and template management.
• Two-way messaging with opt-in tracking and message status webhooks.
• Optional SMS fallback where regulations allow.

Web experiences

• Web chat launcher for lead capture, support triage, and NPS.
• Lead forms that sync to your CRM and trigger campaigns.
• Inline knowledge snippets to keep answers aligned with your site content.

Data & workflow connectors

• Webhooks for conversation events, lead creation, and escalation outcomes.
• CRM mappings (contact/account/opportunity) and duplicate detection rules.
• Calendar connector for booking callbacks or demos from calls and chats.
• File/URL ingestion for knowledge (FAQs, product sheets, pricing).

Security & compliance

• API keys with scoped permissions for server-to-server calls.
• Audit-ready transcripts with optional redaction of PII.
• Quiet hours, consent capture, and opt-out handling for outbound campaigns.

Start integrating right after /setup-and-integration/ and revisit this page as you add new channels.