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🧠 Train Your Agent

Once you've created your AI agent, the next step is to train it with knowledge so it can answer your users’ questions effectively. Here's how you can add and organize knowledge for your agent.

🚀 Step 1: Train the Agent​

To train your agent, go to the Agent Details page and click on the “Train the Agent” button to update the AI with the latest knowledge.

Train the Agent

📚 Step 2: Go to the Agent Knowledge Section​

Click on “Agents” from the left sidebar, then scroll to the Agent Knowledge area.

Click the “Add Knowledge” button on the top right.

Add Knowledge Button

🧩 Step 3: Create a Knowledge Topic​

Since there are no topics initially, click “Add Knowledge Topic”.

Add Knowledge Topic Modal

Enter the topic name (e.g., Billing) and a short description (optional), then click Save.

Enter Knowledge Topic

✍️ Step 4: Add Knowledge Content​

After creating a topic, you can now add your knowledge content.

Fill in the Knowledge box with relevant information like FAQs, policies, or product details.

Knowledge Entry

Click Save once done.

Pro Tip: Don’t dump everything into one giant info blob. Break it up into bite-sized brain snacks—your performance will thank you! 😏🧠✨

📋 Step 5: View Your Added Knowledge​

Your saved knowledge will now appear under the selected topic.

You can add multiple entries under different topics as needed.

Knowledge List

🎉 That’s it!​

Your agent is now trained and ready to:

  • Answer user queries based on the knowledge you've added
  • Make or receive calls
  • Be improved with more knowledge anytime

Next step? Connect a phone number →
Need help? Contact support